Cancellation policy

Order Acceptance and Cancellations

You agree that your order is an offer to purchase, under the Terms of the Services, the products listed in your order. No contract for the purchase of a product will exist until your order has been accepted by us in email at our sole discretion.

Should you decide to cancel your order before it has been packaged for shipment, we will process a full refund promptly. To initiate a cancellation, please contact us immediately at info@millenniumstories.co.jp.

If your order has already been prepared for shipping, we regret that cancellation is no longer an option. However, you can opt for a return upon receipt of your items. Note that original shipping fees are non-refundable unless the error was on our part. Customized, bespoke, or special orders are exempt from cancellation at any stage.

Cancellation Exceptions:

• Items not listed on our website
• Business-to-business orders
• Customized, bespoke, pre-orders, or special orders