FAQ
Our Products
What variety of traditional Japanese craftsmanship do we curate?
Our curated collection features an exquisite array of traditional Japanese crafts, each masterfully handcrafted using eco-friendly materials and methods. Each piece represents the pinnacle of Japanese craftsmanship and is well-suited for incorporation into modern lifestyles.
Are these works of art handcrafted?
Every piece in our collection is individually handcrafted by master artisans in Japan, ensuring that you own an item of unparalleled quality and heritage. The techniques employed by our artisans have been honed over centuries, some dating back a millennium, and are time-honored methods that have been passed down from generation to generation.
How might one preserve the integrity of these items?
While many of our collections are crafted for daily use, it's worth noting that certain materials and artisanal processes come with specific care requirements, such as being unsuitable for dishwasher or microwave use. We kindly request that you read the 'Instructions for Use' on each product page for guidance. These stipulations are not merely cautionary but are also reflective of a deeply rooted Japanese ethos, which advocates for the thoughtful and prolonged use of each item. We trust that you will appreciate the handcrafted uniqueness of each piece in our collection and will utilize them with the care and longevity they deserve.
Will out-of-stock items be made available again?
Some items do return to our collection; however, the handmade nature of these crafts often means limited availability. We recommend expressing your interest so we can inform you should the item become available once more.
A Commitment to Sustainability
What is our stance on sustainability?
We believe that luxury and sustainability can coexist. Our commitment to sustainability is unwavering, ensuring that your acquisition is both exceptional and responsible.
Are our curated items crafted sustainably?
Yes, we collaborate exclusively with artisans who employ ethical and sustainable practices, from responsibly sourcing materials to minimizing waste.
Are the materials responsibly sourced?
Absolutely, each artisan uses sustainably sourced materials to create their masterpieces, aligning with our commitment to responsible luxury.
How do we minimize environmental impact?
We are in the process of preparing for delivery, looking at more sustainable ways to give back to our artisans. Please contact us through our contact page for ideas or feedback on how we can do better in creating a more sustainable society.
Payment
What avenues of payment do we accept?
For your convenience, we accept a variety of payment methods including credit cards, Apple Pay, Google Pay and PayPal, all processed through secure channels.
Shipping & Additional Charges
When will your curated item be dispatched?
Orders are usually processed and dispatched within 5 business daysfrom Japan.
From where will my item be shipped?
Your order will be shipped directly from our warehouse in Japan, where each item is carefully inspected to ensure it meets our impeccable standards.
Is international shipping available?
Yes, we are pleased to offer international shipping to our international customers.
What are the associated shipping costs?
Shipping fees are calculated based on destination and package weight. This will be made transparent during the checkout process.
Which carriers are entrusted with your order?
We primarily use EMS, FedEx, DHL and UPS to deliver our products, but may use other carriers in the future without notice.
Can I track my order?
Yes, a tracking number will be shared via email once your order has been dispatched.
Are import duties and taxes included?
Import duties and taxes are not included in the price. These charges must be paid separately upon arrival of the package.
Returns, Exchanges, and Cancellations
What is our return policy?
Should you find the need to return an item, we offer a 30-day return policy. The item must be in its original condition to qualify for a return.
How do I initiate a return?
To begin the return process, please contact us and provide your order details.
Will I be responsible for return shipping?
Return shipping fees are the customer's responsibility unless the item arrives damaged or different from what you ordered.
Can an item be exchanged?
Exchanges can be accommodated within 30 days of receipt, depending on item availability.
How do I cancel an order?
Orders can be canceled within 24 hours of placement. Contact us to assist you with the cancellation.
What if my item arrives damaged?
Should you receive a damaged item, please contact us immediately for a suitable resolution.
When will a refund be processed?
Refunds are generally processed within 10 business days after we receive and inspect the returned item.